Terms of Service

By accessing or placing an order on helixresearch.co ("the Site"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use the Site or purchase our products.

You must be at least 21 years of age and a qualified researcher, laboratory, or institution to purchase from Helix Research. By placing an order, you represent and warrant that you meet this requirement and that you are purchasing on behalf of a legitimate research program.

We reserve the right to request proof of institutional affiliation and to refuse or cancel any order.

All products sold by Helix Research are intended strictly for in-vitro laboratory research use. They are not drugs, dietary supplements, cosmetics, or medical devices, and are not intended for human or veterinary use, consumption, diagnosis, treatment, or cure of any disease. See our Research Use Disclaimer for the complete policy.

All prices are listed in US dollars and exclude applicable sales tax and shipping, which are calculated at checkout. We reserve the right to correct pricing errors, limit order quantities, and refuse any order at our discretion.

Order confirmation does not guarantee product availability; we will notify you promptly of any issue.

We accept major credit cards, ACH / wire bank transfer for institutional accounts, and select cryptocurrencies for verified research accounts. Payment is due in full at the time of order unless a net invoicing arrangement has been agreed with your institution.

Orders ship from our Austin, TX facility, typically within 24 hours of payment confirmation. Delivery estimates are provided in good faith and are not guaranteed. Risk of loss passes to the buyer upon delivery to the carrier.

Unopened, unexpired items in original packaging may be returned within 14 days of delivery for a refund, less shipping costs. Opened vials, and any item shipped with a broken cold-chain seal, cannot be returned for safety and integrity reasons.

All content on the Site, including text, graphics, logos, and Certificates of Analysis, is the property of Helix Research or its licensors and may not be reproduced without prior written consent.

Helix Research is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products, including any use outside the stated research-use-only scope. Our maximum liability for any claim is limited to the amount paid for the product giving rise to the claim.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. We may update these Terms from time to time; continued use of the Site after changes constitutes acceptance of the revised Terms.