Privacy Policy

This Privacy Policy explains how Helix Research ("we", "us") collects, uses, and protects information when you visit helixresearch.co or place an order with us. We collect only what we need to fulfill orders and support our customers.

We collect the following categories of information:

• Contact details: name, email, phone, shipping and billing address.
• Institutional details: lab or institution name, provided at checkout or through this contact form.
• Order details: products purchased, order history, payment method used (not full card numbers).
• Technical data: IP address, browser type, and basic site usage analytics.

• Process and ship orders, and communicate about order status.
• Respond to support and wholesale enquiries.
• Verify eligibility to purchase research-use-only products.
• Improve our site, catalogue, and customer experience.
• Comply with legal, tax, and accounting obligations.

Card payments are processed by PCI-compliant third-party payment processors. We do not store full card numbers on our servers. Bank transfer and cryptocurrency payments are reconciled manually against your order reference.

We share information only with service providers necessary to run our business: payment processors, shipping carriers, and the independent analytical labs that test our batches (order data is not shared with testing labs). We do not sell personal information to third parties.

We use essential cookies to operate the shopping cart and checkout flow, and limited analytics cookies to understand site usage. You can disable cookies in your browser, though parts of the Site may not function correctly.

We retain order and transaction records for as long as required by applicable tax and accounting law, typically seven years. Contact form submissions are retained for as long as needed to resolve your enquiry.

You may request access to, correction of, or deletion of your personal information, subject to our legal retention obligations, by emailing support@helixresearch.co.

We use industry-standard safeguards, including encryption in transit, to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy periodically. Material changes will be reflected by an updated "Last updated" date at the top of this page.